INTERFACE

Hello, I'm Maycon Santos

18 YEARS OF HANDS-ON AND LEADING PRODUCT DESIGN

Consistent video experience across horizontal and vertical formats, on any device, built for journalists and their audiences. Product Design Design Lead

Unpress - Journalism platform case study

WORK

Unpress. A consistent video experience across horizontal and vertical formats, on any device, built for journalists and their audiences. UX Design Product Design

5× increase in survey response rates. Automatically inferred reliable CSAT scores from users' messages. Artificial Intelligence Service Design

Conquer Business School digital transformation

Redesigned the digital ecosystem to pivot from offline to online, scaling to 2M+ students and leading to acquisition. Product Design Design Lead

Private

Modernized public services for citizens of Osasco, Brazil. UI Design Design System

Private

Logistics dashboard photograph with technician

Designed a field operations platform guiding Billor's large driver network across the U.S. Service Design UI Design

Private

In 2011, I had the opportunity to conduct research for a Samsung project focused on Android apps for children. UX Research

I’d love to discuss design challenges with you

Let's talk

ABOUT

I’m a professional with 18 years of experience scaling digital products from startups to global enterprises. I align product, design, and engineering to turn complex problems into actionable, scalable solutions.

Projects Started in R&D delivering complex projects for Samsung, Nokia, and HP. This experience built my foundation in research, UI coding, and systems thinking to effectively bridge design and engineering.
Products & Leadership Transitioning from projects to product, I delivered a Google-featured mobile app at Michelin before expanding into product leadership (PO, PM). Led operations across logistics, government, and fintech, scaling teams to 60+ professionals across 7 squads and impacting 60M+ users.
Entrepreneurship Co-founded a B2B contracting & payments marketplace for IT freelancers, backed by Endeavor and Microsoft. Navigating its funding and post-pandemic shutdown sharpened my ability to manage uncertainty.
Now I help companies translate design strategy into users' hands. My current focus is exploring AI to enhance design processes and product deliveries.

Maycon at Google Brazil 2013 — In 2013 at Google SP with Jean Hansen, our app was selected, and we received exclusive mentorship.

Maycon presenting AI Workshop for Leaders 2025 — Facilitating the AI for Leaders workshop in 2025.

IN THEIR WORDS

CONTACT

hello@mayconsantos.com

+1 512 309 7725 / +55 41 98880 3119

2025. Designed and coded from scratch by me using AI.

18 YEARS OF HANDS-ON AND LEADING PRODUCT DESIGN

WORK

I’d love to discuss design challenges with you

ABOUT

IN THEIR WORDS

REMOTE SETUP

CONTACT

PROBLEM

SOLUTION

RESULTS

PROBLEM

SOLUTION

RESULTS

PROBLEM

SOLUTION

RESULTS

PROBLEM

SOLUTION

Design System

Dynamic layout

News card anatomy

RESULTS

Problem

Solution

Results

PROBLEM

SOLUTION

Would a humanized conversation yield more responses?

OK, replies jumped 5×. But now we have thousands of free-text answers and no score to plot. Can AI turn a conversation into a CSAT score?

Books gave us a framework. But would the model agree with real customers? Can AI infer a CSAT score from text alone?

RESULTS